PinnedPublished inUser-centred design (UCD) in Wales — project journalWelsh journey towards Digital Service Standards (2003–2025)This article offers a brief history of Service Standards in the UK. Its purpose is to help reconstruct the events that led to the…Jun 10A response icon3Jun 10A response icon3
PinnedPublished inUser-centred design (UCD) in Wales — project journalINTRO | Promoting a user-centred design approach among healthcare staff in WalesWhy UCD advocacy is essential, why now and what it’s all aboutMay 5May 5
PinnedPublished inUsability affairsWhat surfing and service design have in commonIf you’re not comfortable with change and ambiguity, you won’t enjoy service design (SD) or surfing, but if you are, you’ll thrive…Feb 20Feb 20
PinnedPublished inUsability affairsHow to design an online form Part 1 of 4: It’s high time to review your form and make it betterForms (online, offline, doesn’t matter) seem to be a quite underrated form of data collection and communication. Good form can help, bad…Apr 12, 2018Apr 12, 2018
Published inUser-centred design (UCD) in Wales — project journalWe need to rebrand User Research in the NHSCould we use the power of branding to reintroduce user research to NHS Wales? If we look at branding as the ability to build connections…4d agoA response icon24d agoA response icon2
Published inUser-centred design (UCD) in Wales — project journalUCD and friends weeknotes | 31 OctoberThis was a week with fewer meetings and more time for reading and thinking, my favorite! In the spirit of sharing different perspectives…6d ago6d ago
Published inUser-centred design (UCD) in Wales — project journalUCD in Wales, summary of 10 months of my Bevan FellowshipAfter 10 months in the Bevan Fellowship, I’ve gathered a series of observations and already made some conclusions. Most of these focus on…Oct 28Oct 28
Published inUser-centred design (UCD) in Wales — project journalWeeknotes | 24 OctoberTwo full-day, in-person events on consecutive days at the end of the week, imagine that! That was my reality this week, and it’s happening…Oct 27Oct 27
Published inUser-centred design (UCD) in Wales — project journalWeeknotes | 17 OctoberAs I’m preparing my presentation on working in the open for our Leadership and Management community of practice, I decided to experiment…Oct 20Oct 20
Published inUser-centred design (UCD) in Wales — project journalWeeknotes | 9 OctoberThis week I had one of those days when I was speaking at a meeting, and while I heard what was being said, I was wondering if this weird…Oct 9Oct 9
