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InMappingPracticebyswardleySimple tips for managing any project.The questions you need to ask.Jan 30, 20245Jan 30, 20245
Gemma LordHow did we get here? The unexpected rise of DesignThe shift in the role of designers within organisations hit me as I sat at the back of a fancy conference room in Switzerland. In front of…Feb 264Feb 264
InStories of Platform DesignbySimone CiceroThe Challenge of Mapping Complex Ecosystems in Design and ResearchTraditional tools like customer journey maps and JTBD frameworks are great for understanding individual customer needs, but they don’t…Jan 30Jan 30
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Andrea F HillDesigning Connected ServicesToday I was fortunate enough to attend the “Designing Connected Services” masterclass with Lou Downe. This course was positioned for…Feb 12Feb 12
Louise MushetHow Covid changed service designIt’s been almost five years since I was sent to work from home following the outbreak of the Covid pandemic in March 2020. What I thought…Feb 182Feb 182
InThe Service GazettebySabrina FeuerherdDigital-ready legislation through service designAnd better service design through digital-ready legislationOct 22, 20241Oct 22, 20241
Rob McCarthyA digital delivery squad model that Government should widely adopt……and Spotify should actually use.Feb 51Feb 51
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InKainos DesignbyLizzie CoatesOn doing in-person research in digital healthReflections on why you might want to do in-person research on a digital health project, and some things to consider when setting it up.Jan 15Jan 15
InBootcampbyVeronika JermolinaA million dollar problem briefHow much does it cost an organisation to let teams wander without a clear direction?Dec 10, 2024Dec 10, 2024
InWeb of WeeknotesbySharon DaleWeeknote 2025 week 3Theme — Varied as usual, but turned up to 11Jan 19Jan 19
InBootcampbyDr Urvashi SharmaWhy service designers need implementation scienceBridging research, practice, and real-world impactJan 18Jan 18
Dima PalmarSpinning Ideas into Action: Embracing the Messy Journey of Knowledge Creation in Systemic DesignFrom Sparks to Systems: Transforming Raw Ideas into Actionable KnowledgeDec 9, 20246Dec 9, 20246
InEnlivenmentbyEvelien VerschroevenFrom Human-Centered Design to Relational Cognitive Design: A Comparative Analysis and FeedbackIn recent decades, Human-Centered Design (HCD) has emerged as a central approach within design thinking, focusing on understanding and…Nov 25, 2024Nov 25, 2024
InThe Service GazettebyLaurence BerryThe evolving concept of service patternsExploring a global pattern libraryOct 28, 2024Oct 28, 2024
InCALL4byOliver DingMapping Strategic Moves #16: The Strategic Life Development ToolkitA Meta-framework of Strategic Life and its supporting frameworksOct 13, 2024Oct 13, 2024
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